{"id":7318,"date":"2020-12-01T16:45:02","date_gmt":"2020-12-01T15:45:02","guid":{"rendered":"https:\/\/www.acl.at\/?p=7318"},"modified":"2026-07-29T13:43:52","modified_gmt":"2026-07-29T11:43:52","slug":"fit-fuer-online-boom-acl-customer-operation-bereich","status":"publish","type":"post","link":"https:\/\/www.acl.at\/en\/ressourcen\/fit-fuer-online-boom-acl-customer-operation-bereich\/","title":{"rendered":"\u201eFit 4 Online-Boom\u201c im ACL Customer Operation Bereich"},"content":{"rendered":"<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mqak10vp-4f0266472b54b9310129d0f55dcfeb3d\">\n#top #wrap_all #main .acl-hero-banner .acl-hero-banner-wrapper{\nbackground:linear-gradient(to right, rgba(239,139,0,0.07), rgba(149,213,247,0.09), #ffffff);\n}\n#top #wrap_all #main .acl-hero-banner .acl-hero-banner-title_second{\ncolor:#f0a844;\n}\n<\/style>\n<div id='av-mqak10vp-4f0266472b54b9310129d0f55dcfeb3d'  class='acl-hero-banner avia-section main_color   avia-builder-el-0  el_before_av_section  avia-builder-el-first container_wrap fullsize'  ><div class='acl-hero-banner-wrapper'  style='background:linear-gradient(to right, rgba(239,139,0,0.07), rgba(149,213,247,0.09), #ffffff);--min-height:20vh;--min-height-mobile:20vh;'>\n                        <div class='container acl-hero-banner-inner acl-hero-banner-has-image acl-hero-banner--right av-animated-generic pop-up' style=''><div class='acl-hero-banner-content'><div class='acl-hero-banner-pill avia-button avia-size-small'><span>E-Commerce<\/span><\/div><h1 class='acl-hero-banner-titles'><span class='acl-hero-banner-title_first'>\u201eFit 4 Online-Boom\u201c im ACL Customer Operation Bereich<\/span><\/h1><\/div><div class='acl-hero-banner-image'><img class='avia_image' style='object-position:center;--object-fit:cover' src='https:\/\/www.acl.at\/wp-content\/uploads\/2020\/12\/Fit-4-Online-Boom_Customer-Operation-Bereich-1030x687.jpg' alt='Foto: Team im Customer-Operation-Bereich beim Online-Boom-Event' \/><\/div><\/div>\n                    <\/div><\/div>\n<div id='av_section_1'  class='avia-section av-12xrjqu-3a85d118c25a39520fb78b65eac0537f main_color avia-section-default avia-no-border-styling  avia-builder-el-1  el_after_hero_banner  el_before_av_section  av-medium-hide av-small-hide av-mini-hide avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-7318'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-10qqome-edf5857bb148b4b35e9e5a8322f757e1 sc-av_one_fifth av-equal-height-column-flextable'><div  class='flex_column av-10qqome-edf5857bb148b4b35e9e5a8322f757e1 av_one_fifth  avia-builder-el-2  el_before_av_two_fifth  avia-builder-el-first  first flex_column_table_cell av-equal-height-column av-align-middle'     ><\/div><div class='av-flex-placeholder'><\/div><div  class='flex_column av-106ynwm-ac2807083812704eee103a049ba34690 av_two_fifth  avia-builder-el-3  el_after_av_one_fifth  el_before_av_one_fifth  flex_column_table_cell av-equal-height-column av-align-middle'     ><div  class='av-post-metadata-container av-yhiik6-4d0b9f40fad4928665e4a23d4793bf72 av-metadata-container-align-left  avia-builder-el-4  avia-builder-el-no-sibling  av-metadata-container-1'><div class='av-post-metadata-container-inner'><span class=\"av-post-metadata-content av-post-metadata-meta-content\"><span class=\"av-post-metadata-content av-post-metadata-author\"  itemprop=\"author\" ><span class=\"av-metadata-before av-metadata-before-author\">by<\/span><span class=\"av-post-metadata-author-link\" ><a href=\"https:\/\/www.acl.at\/en\/author\/aclmarketing\/\"  rel=\"author\">ACL<\/a><\/span><\/span><span class=\"av-post-metadata-content av-post-metadata-separator\">\/<\/span><span class=\"av-post-metadata-content av-post-metadata-published\"><span class=\"av-post-metadata-published-date\" >1. December 2020<\/span><\/span><\/span><\/div><\/div><\/div><div class='av-flex-placeholder'><\/div><div  class='flex_column av-sjn6mu-5b0f9c9bbf262fbf29fe7217ce8b77b7 av_one_fifth  avia-builder-el-5  el_after_av_two_fifth  el_before_av_one_fifth  flex_column_table_cell av-equal-height-column av-align-middle'     ><div  class='avia-button-wrap av-rveevq-4f23b9748ebbb76dc5907fbd323e044a-wrap avia-button-right  avia-builder-el-6  avia-builder-el-no-sibling'><a href='https:\/\/www.acl.at\/en\/ressourcen\/'  class='avia-button av-rveevq-4f23b9748ebbb76dc5907fbd323e044a av-link-btn avia-icon_select-yes-left-icon avia-size-small avia-position-right avia-color-theme-color'   aria-label=\"Alle Beitr\u00e4ge\"><span class='avia_button_icon avia_button_icon_left avia-svg-icon avia-font-svg_entypo-fontello' data-av_svg_icon='reply' data-av_iconset='svg_entypo-fontello'><svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"29\" height=\"32\" viewbox=\"0 0 29 32\" preserveaspectratio=\"xMidYMid meet\" aria-labelledby='av-svg-title-1' aria-describedby='av-svg-desc-1' role=\"graphics-symbol\" aria-hidden=\"true\">\n<title id='av-svg-title-1'>Reply<\/title>\n<desc id='av-svg-desc-1'>Reply<\/desc>\n<path d=\"M28.8 26.88q-2.752-4.864-6.656-6.304t-10.56-1.44v6.976l-11.584-10.688 11.584-10.304v6.144q2.88 0 5.376 0.864t4.192 2.24 3.072 3.040 2.208 3.328 1.408 3.040 0.768 2.208z\"><\/path>\n<\/svg><\/span><span class='avia_iconbox_title' >Alle Beitr\u00e4ge<\/span><\/a><\/div><\/div><div class='av-flex-placeholder'><\/div><div  class='flex_column av-q4d92e-ca55eccff0489e117c1b2fa169d349a3 av_one_fifth  avia-builder-el-7  el_after_av_one_fifth  el_before_av_one_fifth  flex_column_table_cell av-equal-height-column av-align-middle'     ><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ocml1i-d21597076672cd10dd8bc463d4d75e6d\">\n#top .flex_column.av-ocml1i-d21597076672cd10dd8bc463d4d75e6d{\nmargin-top:30px;\n}\n.responsive #top #wrap_all .flex_column.av-ocml1i-d21597076672cd10dd8bc463d4d75e6d{\nmargin-top:30px;\n}\n<\/style>\n<div  class='flex_column av-ocml1i-d21597076672cd10dd8bc463d4d75e6d av_one_fifth  avia-builder-el-8  el_after_av_one_fifth  el_before_av_three_fifth  first flex_column_div  column-top-margin'     ><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mfy0p2-b9f014dfdc57845cfd86e81c3abd85cf\">\n#top .flex_column.av-mfy0p2-b9f014dfdc57845cfd86e81c3abd85cf{\nmargin-top:30px;\n}\n.responsive #top #wrap_all .flex_column.av-mfy0p2-b9f014dfdc57845cfd86e81c3abd85cf{\nmargin-top:30px;\n}\n<\/style>\n<div  class='flex_column av-mfy0p2-b9f014dfdc57845cfd86e81c3abd85cf av_three_fifth  avia-builder-el-9  el_after_av_one_fifth  el_before_av_one_fifth  flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-mqak032h-5e30841dfe4c9ad26486a8830697d176'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><div class=\"image-text__text\">\n<div class=\"spalte1 col-xs-12 col-sm-6\">\n<div class=\"textcontainer\">\n<div class=\"spalte1 col-xs-12 col-sm-6\">\n<div class=\"textcontainer\">\n<div class=\"spalte1 col-xs-12 col-sm-6\">\n<div class=\"textcontainer\">\n<div class=\"spalte1 col-xs-12 col-sm-6\">\n<div class=\"textcontainer\">\n<div class=\"spalte1 col-xs-12 col-sm-6\">\n<div class=\"textcontainer\">\n<div class=\"spalte1 col-xs-12 col-sm-6\">\n<div class=\"textcontainer\">\n<div class=\"spalte1 col-xs-12 col-sm-6\">\n<div class=\"textcontainer\">\n<div class=\"spalte1 col-xs-12 col-sm-6\">\n<div class=\"textcontainer\">\n<div class=\"spalte1 col-xs-12 col-sm-6\">\n<div class=\"textcontainer\">\n<div class=\"spalte1 col-xs-12 col-sm-6\">\n<div class=\"textcontainer\">\n<div class=\"spalte1 col-xs-12 col-sm-6\">\n<div class=\"textcontainer\">\n<div class=\"spalte2 col-xs-12 col-sm-6\">\n<p>Wir befinden uns in einem Zeitalter hoher Kundenerwartungen, in dem Kundenservice \u00fcber den Erfolg eines Unternehmens entscheiden kann. Darum ist es f\u00fcr Unternehmen \u2013 egal welcher Gr\u00f6\u00dfe, Branche oder Region \u2013 wichtig, positive und reibungslose Customer Experience zu bieten.<\/p>\n<p>Die Corona-Pandemie hat diese Erwartungen zus\u00e4tzlich verst\u00e4rkt. Die Anforderungen an reibungslose Bestellprozesse sind so hoch wie nie zuvor. Aus diesem Grund hat ACL entsprechende Ma\u00dfnahmen im Bereich Customer Operations umgesetzt und ist mit den Learnings aus der ersten Welle bestens f\u00fcr den Online-Boom gewappnet.<\/p>\n<p>Im organisatorischen Bereich wurde ein zus\u00e4tzliches Customer Support Team gebildet, welches vor allem zur Bearbeitung von Support-Anfragen im Bereich Ordermanagement und Online-Shops eingesetzt wird. Zus\u00e4tzlich wurden wichtige Schritte im Bereich der Automatisierung gesetzt, um technische Abl\u00e4ufe im Hintergrund weiter zu optimieren. Kundenanfragen werden unter Einsatz von Algorithmen automatisiert einer Kategorie zugeordnet und anschlie\u00dfend dem entsprechenden Team f\u00fcr die weitere Bearbeitung zugewiesen. So k\u00f6nnen Kundenanfragen rasch und effizient von den richtigen Ansprechpersonen abgearbeitet werden.<\/p>\n<p>ACL Spezialistinnen stehen im direkten Kontakt mit unseren Kunden, um Anforderungen aus dem operativen Gesch\u00e4ft zeitnah umzusetzen und aktiv Prozessadaptionen einzusteuern. Wir sind stolz, unsere Kunden in diesen herausfordernden Zeiten flexibel und partnerschaftlich unterst\u00fctzen zu k\u00f6nnen.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kcsopy-23686cdc644450bdbcfa96a58d7348aa\">\n#top .flex_column.av-kcsopy-23686cdc644450bdbcfa96a58d7348aa{\nmargin-top:30px;\n}\n.responsive #top #wrap_all .flex_column.av-kcsopy-23686cdc644450bdbcfa96a58d7348aa{\nmargin-top:30px;\n}\n<\/style>\n<div  class='flex_column av-kcsopy-23686cdc644450bdbcfa96a58d7348aa av_one_fifth  avia-builder-el-11  el_after_av_three_fifth  avia-builder-el-last  flex_column_div  column-top-margin'     ><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_2'  class='avia-section av-j07xh2-91816a228f969e3638f8e6ffd11fc6f9 main_color avia-section-default avia-no-border-styling  avia-builder-el-12  el_after_av_section  el_before_av_section  av-desktop-hide avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-7318'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-1sar9i-07fc1e18baf633699a0a11658cfef026 sc-av_one_full av-equal-height-column-flextable'><div  class='flex_column av-1sar9i-07fc1e18baf633699a0a11658cfef026 av_one_full  avia-builder-el-13  el_before_av_one_full  avia-builder-el-first  first flex_column_table_cell av-equal-height-column av-align-middle'     ><div  class='av-post-metadata-container av-ga8mg6-56654a5bf538c96b6e41b1afcfbe447d av-metadata-container-align-left  avia-builder-el-14  avia-builder-el-no-sibling  av-metadata-container-2'><div class='av-post-metadata-container-inner'><span class=\"av-post-metadata-content av-post-metadata-meta-content\"><span class=\"av-post-metadata-content av-post-metadata-author\"  itemprop=\"author\" ><span class=\"av-metadata-before av-metadata-before-author\">by<\/span><span class=\"av-post-metadata-author-link\" ><a href=\"https:\/\/www.acl.at\/en\/author\/aclmarketing\/\"  rel=\"author\">ACL<\/a><\/span><\/span><span class=\"av-post-metadata-content av-post-metadata-separator\">\/<\/span><span class=\"av-post-metadata-content av-post-metadata-published\"><span class=\"av-post-metadata-published-date\" >1. December 2020<\/span><\/span><\/span><\/div><\/div><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div  class='flex_column av-bgsmhy-ecece68f8598febf18087667b2935a3f av_one_full  avia-builder-el-15  el_after_av_one_full  avia-builder-el-last  first flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-mqak06gs-027dffd0890d5d75b1a4e8845b891a6f'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><div class=\"image-text__text\">\n<div class=\"spalte1 col-xs-12 col-sm-6\">\n<div class=\"textcontainer\">\n<div class=\"spalte1 col-xs-12 col-sm-6\">\n<div class=\"textcontainer\">\n<div class=\"spalte1 col-xs-12 col-sm-6\">\n<div class=\"textcontainer\">\n<div class=\"spalte1 col-xs-12 col-sm-6\">\n<div class=\"textcontainer\">\n<div class=\"spalte1 col-xs-12 col-sm-6\">\n<div class=\"textcontainer\">\n<div class=\"spalte1 col-xs-12 col-sm-6\">\n<div class=\"textcontainer\">\n<div class=\"spalte1 col-xs-12 col-sm-6\">\n<div class=\"textcontainer\">\n<div class=\"spalte1 col-xs-12 col-sm-6\">\n<div class=\"textcontainer\">\n<div class=\"spalte1 col-xs-12 col-sm-6\">\n<div class=\"textcontainer\">\n<div class=\"spalte1 col-xs-12 col-sm-6\">\n<div class=\"textcontainer\">\n<div class=\"spalte1 col-xs-12 col-sm-6\">\n<div class=\"textcontainer\">\n<div class=\"spalte2 col-xs-12 col-sm-6\">\n<p>Wir befinden uns in einem Zeitalter hoher Kundenerwartungen, in dem Kundenservice \u00fcber den Erfolg eines Unternehmens entscheiden kann. Darum ist es f\u00fcr Unternehmen \u2013 egal welcher Gr\u00f6\u00dfe, Branche oder Region \u2013 wichtig, positive und reibungslose Customer Experience zu bieten.<\/p>\n<p>Die Corona-Pandemie hat diese Erwartungen zus\u00e4tzlich verst\u00e4rkt. Die Anforderungen an reibungslose Bestellprozesse sind so hoch wie nie zuvor. Aus diesem Grund hat ACL entsprechende Ma\u00dfnahmen im Bereich Customer Operations umgesetzt und ist mit den Learnings aus der ersten Welle bestens f\u00fcr den Online-Boom gewappnet.<\/p>\n<p>Im organisatorischen Bereich wurde ein zus\u00e4tzliches Customer Support Team gebildet, welches vor allem zur Bearbeitung von Support-Anfragen im Bereich Ordermanagement und Online-Shops eingesetzt wird. Zus\u00e4tzlich wurden wichtige Schritte im Bereich der Automatisierung gesetzt, um technische Abl\u00e4ufe im Hintergrund weiter zu optimieren. Kundenanfragen werden unter Einsatz von Algorithmen automatisiert einer Kategorie zugeordnet und anschlie\u00dfend dem entsprechenden Team f\u00fcr die weitere Bearbeitung zugewiesen. So k\u00f6nnen Kundenanfragen rasch und effizient von den richtigen Ansprechpersonen abgearbeitet werden.<\/p>\n<p>ACL Spezialistinnen stehen im direkten Kontakt mit unseren Kunden, um Anforderungen aus dem operativen Gesch\u00e4ft zeitnah umzusetzen und aktiv Prozessadaptionen einzusteuern. Wir sind stolz, unsere Kunden in diesen herausfordernden Zeiten flexibel und partnerschaftlich unterst\u00fctzen zu k\u00f6nnen.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/section><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_3'  class='avia-section av-8ki4gm-fd469517b2c65fec05dfdd4383cecfb2 main_color avia-section-no-padding avia-no-border-styling  avia-builder-el-17  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-7318'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-874xxi-c8b19a0abd8708ba3aad0023dbcc7367 av_one_full  avia-builder-el-18  avia-builder-el-no-sibling  first flex_column_div'     ><section  class='av_textblock_section av-6gh2ie-cbcf62b9c4e97cade5c5593bba69659c'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><h3>Weitere Artikel:<\/h3>\n<\/div><\/section><br \/>\n<div  data-slideshow-options=\"{&quot;animation&quot;:&quot;slide&quot;,&quot;autoplay&quot;:false,&quot;loop_autoplay&quot;:false,&quot;interval&quot;:&quot;5&quot;,&quot;loop_manual&quot;:true,&quot;autoplay_stopper&quot;:false,&quot;noNavigation&quot;:false,&quot;show_slide_delay&quot;:90}\" class='avia-content-slider avia-content-grid-active avia-content-slider1 avia-content-slider-3 news-element' data-columns='3'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Blog\" ><div class=\"avia-content-slider-inner\"><div class='slide-entry-wrap first'><article class='slide-entry flex_column  av_one_third  post-entry post-entry-19645 slide-parity-odd' data-categories='blog,ressourcen' data-tags='e-commerce,markttrends'><div class='slide-image'><span class='slide-category-tag'>Blog<\/span><a href='https:\/\/www.acl.at\/en\/ressourcen\/customer-service-im-e-commerce\/' class='slide-image-link' tabindex='-1' aria-hidden='true'><img decoding=\"async\" loading=\"lazy\" width=\"300\" height=\"202\" src=\"https:\/\/www.acl.at\/wp-content\/uploads\/2022\/07\/ACL-Office_Service_querformat_5426x3648px-300x202.jpg\" class=\"wp-image-9111 avia-img-lazy-loading-9111 attachment-medium size-medium wp-post-image\" alt=\"Mitarbeitende am Service-Counter im ACL-Office\" srcset=\"https:\/\/www.acl.at\/wp-content\/uploads\/2022\/07\/ACL-Office_Service_querformat_5426x3648px-300x202.jpg 300w, https:\/\/www.acl.at\/wp-content\/uploads\/2022\/07\/ACL-Office_Service_querformat_5426x3648px-1030x692.jpg 1030w, https:\/\/www.acl.at\/wp-content\/uploads\/2022\/07\/ACL-Office_Service_querformat_5426x3648px-768x516.jpg 768w, https:\/\/www.acl.at\/wp-content\/uploads\/2022\/07\/ACL-Office_Service_querformat_5426x3648px-1536x1033.jpg 1536w, https:\/\/www.acl.at\/wp-content\/uploads\/2022\/07\/ACL-Office_Service_querformat_5426x3648px-2048x1377.jpg 2048w, https:\/\/www.acl.at\/wp-content\/uploads\/2022\/07\/ACL-Office_Service_querformat_5426x3648px-18x12.jpg 18w, https:\/\/www.acl.at\/wp-content\/uploads\/2022\/07\/ACL-Office_Service_querformat_5426x3648px-100x67.jpg 100w, https:\/\/www.acl.at\/wp-content\/uploads\/2022\/07\/ACL-Office_Service_querformat_5426x3648px-130x87.jpg 130w, https:\/\/www.acl.at\/wp-content\/uploads\/2022\/07\/ACL-Office_Service_querformat_5426x3648px-461x310.jpg 461w, https:\/\/www.acl.at\/wp-content\/uploads\/2022\/07\/ACL-Office_Service_querformat_5426x3648px-1500x1008.jpg 1500w, https:\/\/www.acl.at\/wp-content\/uploads\/2022\/07\/ACL-Office_Service_querformat_5426x3648px-705x474.jpg 705w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><span class='image-overlay'><\/span><\/a><\/div><div class='slide-content'><span class='slide-tag-label'>E-Commerce<\/span><h3 class='slide-entry-title'><a href='https:\/\/www.acl.at\/en\/ressourcen\/customer-service-im-e-commerce\/'>Customer Service im E-Commerce<\/a><\/h3><div class='slide-entry-excerpt entry-content'>Eine Bestellung kommt nicht an, eine R\u00fccksendung h\u00e4ngt in der Bearbeitung, die Lieferadresse muss ge\u00e4ndert werden oder es gibt einfach eine Frage zum Produkt. Genau in diesen Momenten entscheidet sich, ob aus einem Problem Frust entsteht - oder Vertrauen. <\/div><div class='slide-meta-info'><span class='slide-meta-date'><svg class='calendar-icon' xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n  <rect width=\"18\" height=\"18\" x=\"3\" y=\"4\" rx=\"2\" ry=\"2\"\/>\n  <line x1=\"16\" x2=\"16\" y1=\"2\" y2=\"6\"\/>\n  <line x1=\"8\" x2=\"8\" y1=\"2\" y2=\"6\"\/>\n  <line x1=\"3\" x2=\"21\" y1=\"10\" y2=\"10\"\/>\n  <path d=\"M8 14h.01\"\/>\n  <path d=\"M12 14h.01\"\/>\n  <path d=\"M16 14h.01\"\/>\n  <path d=\"M8 18h.01\"\/>\n  <path d=\"M12 18h.01\"\/>\n  <path d=\"M16 18h.01\"\/>\n<\/svg>\n 29. July 2026<\/span><span class='slide-meta-reading-time'><img src='https:\/\/www.acl.at\/wp-content\/themes\/enfold-child\/images\/clock-icon.svg' class='clock-icon' alt=''> 10 min<\/span><\/div><\/div><footer class='entry-footer'><\/footer><span class='hidden'>\n\t\t\t\t<span class='av-structured-data'  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" >\n\t\t\t\t\t\t<span itemprop='url'>https:\/\/www.acl.at\/wp-content\/uploads\/2022\/07\/ACL-Office_Service_querformat_5426x3648px-scaled.jpg<\/span>\n\t\t\t\t\t\t<span itemprop='height'>3648<\/span>\n\t\t\t\t\t\t<span itemprop='width'>5426<\/span>\n\t\t\t\t<\/span>\n\t\t\t\t<span class='av-structured-data'  itemprop=\"publisher\" itemtype=\"https:\/\/schema.org\/Organization\" itemscope=\"itemscope\" >\n\t\t\t\t\t\t<span itemprop='name'>ACL<\/span>\n\t\t\t\t\t\t<span itemprop='logo' itemscope itemtype='https:\/\/schema.org\/ImageObject'>\n\t\t\t\t\t\t\t<span itemprop='url'>https:\/\/www.acl.at\/wp-content\/uploads\/2026\/04\/acl-logo-black-300x113.png<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/span><span class='av-structured-data'  itemprop=\"author\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Person\" ><span itemprop='name'>ACL<\/span><\/span><span class='av-structured-data'  itemprop=\"datePublished\" datetime=\"2020-12-01T16:45:02+01:00\" >2026-07-29 13:38:14<\/span><span class='av-structured-data'  itemprop=\"dateModified\" itemtype=\"https:\/\/schema.org\/dateModified\" >2026-07-29 13:40:03<\/span><span class='av-structured-data'  itemprop=\"mainEntityOfPage\" itemtype=\"https:\/\/schema.org\/mainEntityOfPage\" ><span itemprop='name'>Customer Service im E-Commerce<\/span><\/span><\/span><\/article><article class='slide-entry flex_column  av_one_third  post-entry post-entry-19537 slide-parity-even' data-categories='news,ressourcen' data-tags='acl-news'><div class='slide-image'><span class='slide-category-tag'>News<\/span><a href='https:\/\/www.acl.at\/en\/ressourcen\/uniformmanagement-austrian-airlines\/' class='slide-image-link' tabindex='-1' aria-hidden='true'><img decoding=\"async\" loading=\"lazy\" width=\"300\" height=\"200\" src=\"https:\/\/www.acl.at\/wp-content\/uploads\/2026\/07\/01_LinkedIn_AClxAUA-1-300x200.jpg\" class=\"wp-image-19544 avia-img-lazy-loading-19544 attachment-medium size-medium wp-post-image\" alt=\"AUA x ACL Pressebild\" srcset=\"https:\/\/www.acl.at\/wp-content\/uploads\/2026\/07\/01_LinkedIn_AClxAUA-1-300x200.jpg 300w, https:\/\/www.acl.at\/wp-content\/uploads\/2026\/07\/01_LinkedIn_AClxAUA-1-1030x687.jpg 1030w, https:\/\/www.acl.at\/wp-content\/uploads\/2026\/07\/01_LinkedIn_AClxAUA-1-768x512.jpg 768w, https:\/\/www.acl.at\/wp-content\/uploads\/2026\/07\/01_LinkedIn_AClxAUA-1-1536x1024.jpg 1536w, https:\/\/www.acl.at\/wp-content\/uploads\/2026\/07\/01_LinkedIn_AClxAUA-1-2048x1365.jpg 2048w, https:\/\/www.acl.at\/wp-content\/uploads\/2026\/07\/01_LinkedIn_AClxAUA-1-18x12.jpg 18w, https:\/\/www.acl.at\/wp-content\/uploads\/2026\/07\/01_LinkedIn_AClxAUA-1-100x67.jpg 100w, https:\/\/www.acl.at\/wp-content\/uploads\/2026\/07\/01_LinkedIn_AClxAUA-1-130x87.jpg 130w, https:\/\/www.acl.at\/wp-content\/uploads\/2026\/07\/01_LinkedIn_AClxAUA-1-465x310.jpg 465w, https:\/\/www.acl.at\/wp-content\/uploads\/2026\/07\/01_LinkedIn_AClxAUA-1-1500x1000.jpg 1500w, https:\/\/www.acl.at\/wp-content\/uploads\/2026\/07\/01_LinkedIn_AClxAUA-1-705x470.jpg 705w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><span class='image-overlay'><\/span><\/a><\/div><div class='slide-content'><span class='slide-tag-label'>ACL News<\/span><h3 class='slide-entry-title'><a href='https:\/\/www.acl.at\/en\/ressourcen\/uniformmanagement-austrian-airlines\/'>ACL digitalisiert das Uniformmanagement von Austrian Airlines<\/a><\/h3><div class='slide-entry-excerpt entry-content'>Hinter jeder Uniform steckt ein komplexer Prozess. Mit ACL eDress hat ACL advanced commerce labs gemeinsam mit Austrian Airlines ein neues, digitales Uniform-Bestellsystem geschaffen \u2013 f\u00fcr mehr Effizienz, Transparenz und Benutzerfreundlichkeit im Arbeitsalltag von rund 5.000 Mitarbeitenden.<\/div><div class='slide-meta-info'><span class='slide-meta-date'><svg class='calendar-icon' xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n  <rect width=\"18\" height=\"18\" x=\"3\" y=\"4\" rx=\"2\" ry=\"2\"\/>\n  <line x1=\"16\" x2=\"16\" y1=\"2\" y2=\"6\"\/>\n  <line x1=\"8\" x2=\"8\" y1=\"2\" y2=\"6\"\/>\n  <line x1=\"3\" x2=\"21\" y1=\"10\" y2=\"10\"\/>\n  <path d=\"M8 14h.01\"\/>\n  <path d=\"M12 14h.01\"\/>\n  <path d=\"M16 14h.01\"\/>\n  <path d=\"M8 18h.01\"\/>\n  <path d=\"M12 18h.01\"\/>\n  <path d=\"M16 18h.01\"\/>\n<\/svg>\n 8. July 2026<\/span><span class='slide-meta-reading-time'><img src='https:\/\/www.acl.at\/wp-content\/themes\/enfold-child\/images\/clock-icon.svg' class='clock-icon' alt=''> 4 min<\/span><\/div><\/div><footer class='entry-footer'><\/footer><span class='hidden'>\n\t\t\t\t<span class='av-structured-data'  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" >\n\t\t\t\t\t\t<span itemprop='url'>https:\/\/www.acl.at\/wp-content\/uploads\/2026\/07\/01_LinkedIn_AClxAUA-1-scaled.jpg<\/span>\n\t\t\t\t\t\t<span itemprop='height'>1707<\/span>\n\t\t\t\t\t\t<span itemprop='width'>2560<\/span>\n\t\t\t\t<\/span>\n\t\t\t\t<span class='av-structured-data'  itemprop=\"publisher\" itemtype=\"https:\/\/schema.org\/Organization\" itemscope=\"itemscope\" >\n\t\t\t\t\t\t<span itemprop='name'>ACL<\/span>\n\t\t\t\t\t\t<span itemprop='logo' itemscope itemtype='https:\/\/schema.org\/ImageObject'>\n\t\t\t\t\t\t\t<span itemprop='url'>https:\/\/www.acl.at\/wp-content\/uploads\/2026\/04\/acl-logo-black-300x113.png<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/span><span class='av-structured-data'  itemprop=\"author\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Person\" ><span itemprop='name'>ACL<\/span><\/span><span class='av-structured-data'  itemprop=\"datePublished\" datetime=\"2020-12-01T16:45:02+01:00\" >2026-07-08 08:50:36<\/span><span class='av-structured-data'  itemprop=\"dateModified\" itemtype=\"https:\/\/schema.org\/dateModified\" >2026-07-29 13:50:31<\/span><span class='av-structured-data'  itemprop=\"mainEntityOfPage\" itemtype=\"https:\/\/schema.org\/mainEntityOfPage\" ><span itemprop='name'>ACL digitalisiert das Uniformmanagement von Austrian Airlines<\/span><\/span><\/span><\/article><article class='slide-entry flex_column  av_one_third  post-entry post-entry-19498 slide-parity-odd post-entry-last' data-categories='news,ressourcen' data-tags='awards'><div class='slide-image'><span class='slide-category-tag'>News<\/span><a href='https:\/\/www.acl.at\/en\/ressourcen\/leading-employer-2026\/' class='slide-image-link' tabindex='-1' aria-hidden='true'><img decoding=\"async\" loading=\"lazy\" width=\"300\" height=\"169\" src=\"https:\/\/www.acl.at\/wp-content\/uploads\/2026\/06\/WhatsApp-Image-2026-06-22-at-11.35.15-2-300x169.jpeg\" class=\"wp-image-19502 avia-img-lazy-loading-19502 attachment-medium size-medium wp-post-image\" alt=\"Leading-Employer-\u00d6sterreich-2026\" srcset=\"https:\/\/www.acl.at\/wp-content\/uploads\/2026\/06\/WhatsApp-Image-2026-06-22-at-11.35.15-2-300x169.jpeg 300w, https:\/\/www.acl.at\/wp-content\/uploads\/2026\/06\/WhatsApp-Image-2026-06-22-at-11.35.15-2-1030x579.jpeg 1030w, https:\/\/www.acl.at\/wp-content\/uploads\/2026\/06\/WhatsApp-Image-2026-06-22-at-11.35.15-2-768x432.jpeg 768w, https:\/\/www.acl.at\/wp-content\/uploads\/2026\/06\/WhatsApp-Image-2026-06-22-at-11.35.15-2-18x10.jpeg 18w, https:\/\/www.acl.at\/wp-content\/uploads\/2026\/06\/WhatsApp-Image-2026-06-22-at-11.35.15-2-100x56.jpeg 100w, https:\/\/www.acl.at\/wp-content\/uploads\/2026\/06\/WhatsApp-Image-2026-06-22-at-11.35.15-2-130x73.jpeg 130w, https:\/\/www.acl.at\/wp-content\/uploads\/2026\/06\/WhatsApp-Image-2026-06-22-at-11.35.15-2-551x310.jpeg 551w, https:\/\/www.acl.at\/wp-content\/uploads\/2026\/06\/WhatsApp-Image-2026-06-22-at-11.35.15-2-705x397.jpeg 705w, https:\/\/www.acl.at\/wp-content\/uploads\/2026\/06\/WhatsApp-Image-2026-06-22-at-11.35.15-2.jpeg 1200w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><span class='image-overlay'><\/span><\/a><\/div><div class='slide-content'><span class='slide-tag-label'>Awards<\/span><h3 class='slide-entry-title'><a href='https:\/\/www.acl.at\/en\/ressourcen\/leading-employer-2026\/'>ACL erneut als LEADING EMPLOYER ausgezeichnet<\/a><\/h3><div class='slide-entry-excerpt entry-content'>Die ACL z\u00e4hlt auch 2026 wieder zu den LEADING EMPLOYERS \u00d6sterreichs und geh\u00f6rt damit zum zweiten Mal in Folge zu den Top 1 % aller Arbeitgeber des Landes. Die Auszeichnung basiert auf einer unabh\u00e4ngigen Analyse von rund 150.000 Arbeitgebern und w\u00fcrdigt eine starke Unternehmenskultur sowie ein attraktives Arbeitsumfeld.<\/div><div class='slide-meta-info'><span class='slide-meta-date'><svg class='calendar-icon' xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n  <rect width=\"18\" height=\"18\" x=\"3\" y=\"4\" rx=\"2\" ry=\"2\"\/>\n  <line x1=\"16\" x2=\"16\" y1=\"2\" y2=\"6\"\/>\n  <line x1=\"8\" x2=\"8\" y1=\"2\" y2=\"6\"\/>\n  <line x1=\"3\" x2=\"21\" y1=\"10\" y2=\"10\"\/>\n  <path d=\"M8 14h.01\"\/>\n  <path d=\"M12 14h.01\"\/>\n  <path d=\"M16 14h.01\"\/>\n  <path d=\"M8 18h.01\"\/>\n  <path d=\"M12 18h.01\"\/>\n  <path d=\"M16 18h.01\"\/>\n<\/svg>\n 1. July 2026<\/span><span class='slide-meta-reading-time'><img src='https:\/\/www.acl.at\/wp-content\/themes\/enfold-child\/images\/clock-icon.svg' class='clock-icon' alt=''> 2 min<\/span><\/div><\/div><footer class='entry-footer'><\/footer><span class='hidden'>\n\t\t\t\t<span class='av-structured-data'  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" >\n\t\t\t\t\t\t<span itemprop='url'>https:\/\/www.acl.at\/wp-content\/uploads\/2026\/06\/WhatsApp-Image-2026-06-22-at-11.35.15-2.jpeg<\/span>\n\t\t\t\t\t\t<span itemprop='height'>675<\/span>\n\t\t\t\t\t\t<span itemprop='width'>1200<\/span>\n\t\t\t\t<\/span>\n\t\t\t\t<span class='av-structured-data'  itemprop=\"publisher\" itemtype=\"https:\/\/schema.org\/Organization\" itemscope=\"itemscope\" >\n\t\t\t\t\t\t<span itemprop='name'>ACL<\/span>\n\t\t\t\t\t\t<span itemprop='logo' itemscope itemtype='https:\/\/schema.org\/ImageObject'>\n\t\t\t\t\t\t\t<span itemprop='url'>https:\/\/www.acl.at\/wp-content\/uploads\/2026\/04\/acl-logo-black-300x113.png<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t<\/span><span class='av-structured-data'  itemprop=\"author\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/Person\" ><span itemprop='name'>ACL<\/span><\/span><span class='av-structured-data'  itemprop=\"datePublished\" datetime=\"2020-12-01T16:45:02+01:00\" >2026-07-01 11:17:18<\/span><span class='av-structured-data'  itemprop=\"dateModified\" itemtype=\"https:\/\/schema.org\/dateModified\" >2026-07-29 13:50:41<\/span><span class='av-structured-data'  itemprop=\"mainEntityOfPage\" itemtype=\"https:\/\/schema.org\/mainEntityOfPage\" ><span itemprop='name'>ACL erneut als LEADING EMPLOYER ausgezeichnet<\/span><\/span><\/span><\/article><\/div><\/div><\/div><br \/>\n<div  class='avia-button-wrap av-28p8za-bd9a1721bef54a0de1995f48e2f5de10-wrap avia-button-center  avia-builder-el-21  el_after_av_postslider_acl  avia-builder-el-last'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-28p8za-bd9a1721bef54a0de1995f48e2f5de10\">\n#top #wrap_all .avia-button.av-28p8za-bd9a1721bef54a0de1995f48e2f5de10{\nmargin:0 0 50px 0;\n}\n#top #wrap_all .avia-button.av-28p8za-bd9a1721bef54a0de1995f48e2f5de10:hover{\ncolor:#444444;\ntransition:all 0.4s ease-in-out;\n}\n#top #wrap_all .avia-button.av-28p8za-bd9a1721bef54a0de1995f48e2f5de10:hover .avia-svg-icon svg:first-child{\nfill:#444444;\nstroke:#444444;\n}\n<\/style>\n<a href='https:\/\/www.acl.at\/en\/ressourcen\/'  class='avia-button av-28p8za-bd9a1721bef54a0de1995f48e2f5de10 av-link-btn avia-icon_select-yes-right-icon avia-size-large avia-position-center avia-color-theme-color-subtle avia-font-color-theme-color-subtle'   aria-label=\"Alle Artikel ansehen\"><span class='avia_iconbox_title' >Alle Artikel ansehen<\/span><span class='avia_button_icon avia_button_icon_right avia-svg-icon avia-font-svg_acl-icons' data-av_svg_icon='arrow-right-btn' data-av_iconset='svg_acl-icons'><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" preserveaspectratio=\"xMidYMid meet\" aria-labelledby='av-svg-title-2' aria-describedby='av-svg-desc-2' role=\"graphics-symbol\" aria-hidden=\"true\">\n<title id='av-svg-title-2'>Arrow-right-btn<\/title>\n<desc id='av-svg-desc-2'>Arrow-right-btn<\/desc>\n  <path d=\"M5 12H19M19 12L12 5M19 12L12 19\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n<\/svg><\/span><span class='avia_button_background avia-button avia-color-theme-color-highlight' ><\/span><\/a><\/div><\/p><\/div>","protected":false},"excerpt":{"rendered":"<p>Die ACL setzte aktiv Ma\u00dfnahmen im Bereich Customer Operations, um die steigenden Online-Mengen bearbeiten zu k\u00f6nnen.<\/p>","protected":false},"author":5,"featured_media":7043,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"acl_reading_time":3,"footnotes":""},"categories":[1,126],"tags":[110],"class_list":["post-7318","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-ressourcen","tag-e-commerce"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u201eFit 4 Online-Boom\u201c im ACL Customer Operation Bereich<\/title>\n<meta name=\"description\" content=\"Die ACL setzte aktiv Ma\u00dfnahmen im Bereich Customer Operations, um die steigenden Online-Mengen bearbeiten zu k\u00f6nnen.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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